Frequently Asked Questions

Product:

Where are your blankets made?

Our partner-weavers reside in the villages of Tlaxcala, Mexico and Oaxaca, Mexico.

How are your blankets produced?

Carefully crafted on a traditional wooden pedal loom, our weaving artists dedicate hours to each & every blanket.  They are all created as small batch specialties, consisting of 20 or less individual pieces.  Unique characteristics are featured and no two blankets are exactly alike. 

How am I supporting the artisans who weave your blankets?

We employ fair trade standards for our weaving team.  Our partners set their own prices and determine their own daily workload.  Our artists proudly carry out a centuries-old art form in the creation of our blankets and rugs.  Each and every purchase supports their ability to continue to grow and economically utilize their art form. 

Are your products created by Native Americans?

Our line of jewelry is created exclusively by Navajo and Zuni Silversmiths. Our handwoven blankets are created exclusively by Mexican Artisans.  Many of our vintage items, including pillow covers and rugs, are woven by Mexican, Turkish, and Moroccan Artisans.  Each listing will provide detailed information about the maker.

What is the best way to care for a Tribe + True blanket?

Our blankets are machine washable* on the gentle setting. Please lay flat, hang, or machine dry on the low setting to dry. Our blankets will soften up with every wash. 

*The Mint and Merlot Diamond is the only exception due to the nature of the rich pigment used in this particular design. Hand washing in cold water is recommended to avoid color transfer.

What are your blankets made of?

Our blankets are spun from 100% post-consumer recycled threads. These threads contain a blend of cotton, acrylic, and polyester and have come from clothing and other garments. Our blankets are earth-friendly and give life to otherwise discarded garments.

Can I expect any imperfections in one of your blankets?

Yes, small imperfections and unique characteristics may be present due to the handwoven nature of our blankets.  If you are concerned about an imperfection on your blanket please email us at info@tribeandtrue.com.

How does Tribe + True give back?

Giving back is at the very heart of everything we do here at Tribe + True. In 2017, the Tribe + True Foundation was created to provide Native American children and families access to healthy and nutritious food. With every single purchase we provide a Native American in need with breakfast, lunch, and dinner. For more information on our foundation, please click here.

Do you have a storefront?

Yes! We are so proud to have recently opened our storefront along the Pacific Ocean in the artistic community of Costa Mesa, CA. Find our shop location here. We are typically open every other Saturday so that our customers can browse designs and experience the quality first hand.  Please reach out to us at info@tribeandtrue.com to inquire about hours or schedule an appointment to browse the shop.

Orders:

Can I change or cancel my order?

Orders may be cancelled or changed as long as it has not been shipped. If you haven’t received your shipment confirmation email yet and would like to cancel or change your order, please reach out immediately to info@tribeandtrue.com.

Can I return or exchange my order?

We want you to be completely satisfied with your purchase, and therefore we will gladly accept any unused, unwashed, unaltered blankets in clean condition for a full product refund or exchange within 14 calendar days of the package confirmed delivered to the recipient. Please check out our return policy for more information and instructions.

 Do you offer wholesale accounts or bulk pricing?

Yes! We’re more than happy to assist with your wholesale or bulk ordering needs. Please locate our wholesale form on the footer menu and create an account to get started today.

How long will it take to receive my order?

Please allow 1-3 business days for your order to be processed and shipped from our Costa Mesa, CA warehouse. Once picked up and scanned by our carrier, domestic orders shipped within the continental United States may take 2-5 business days to arrive. AK, HI, and US territories may take longer.

Please note that due to the current global climate, shipping and delivery delays may occur. Please email us at info@tribeandtrue.com with any questions. We appreciate your patience!

Are your prices listed in US Dollars?

Yes, all prices listed on our website are in US dollars (USD). Orders shipping to a California address are subject to 8% sales tax as required by the state of California. Tribe + True reserves the right to change pricing at our discretion and without notice.

International:

Can I return or exchange my international order?

At this time, all international purchases are final sale and cannot be returned or exchanged, so please purchase with confidence.

Where do you ship to?

We ship all over the world via FedEx. 

Do I have to pay international customs fees, taxes, and/or duties?

Import duties, VAT taxes, and other international shipping fees are not included in the item price or shipping charges at checkout. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to purchasing. Please be sure to enter your phone number and/or email address at checkout, as this is how your local customs office will contact you upon arrival of your package.