Return Policy

We want you to be completely satisfied with your purchase. If for any reason you’re not, we’re happy to accept returns on blankets that are unused, unwashed, unaltered, and in clean condition.

Return Window

  • We must receive your return within 30 days of delivery for a refund.

Restocking Fee

  • All approved returns will incur a 10% restocking fee.

  • Returns received after 30 days from delivery cannot be accepted.

How to Start a Return

  • Email us at info@tribeandtrue.com with your order number and the item you'd like to return.

  • You may use your own return label (with tracking), or you may request a prepaid return label from us.

    If you request our prepaid label, the cost of return shipping will be deducted from your refund.

  • If you use our return label, please ship via USPS, UPS, or FedEx.

Restocking Fees

  • Returns within 30 days of delivery: 10% restocking fee

  • Returns after 30 days: Not accepted

Exchanges

To simplify our process, we do not offer direct exchanges at this time.
If you'd like a different item, you're welcome to return your original purchase (subject to the above terms), and place a new order once your return is processed.

Final Sale Items

The following items are final sale and not eligible for return or exchange:

  • Black Friday (25% off or more, item is final sale)

  • 2nd Weaves

  • Items clearly marked "Final Sale"

  • Jewelry and Rugs

Please purchase with confidence.

Undeliverable Packages

If a package is denied, refused, or undeliverable due to an incorrect address provided at checkout, the buyer is responsible for any return shipping fees incurred.

Handmade Disclaimer

Due to the handmade nature of our blankets, small variations or character imperfections may be present. These are not considered defects and are part of what makes each piece truly special.

International Orders

All international orders are final sale, including both retail and wholesale purchases.

We cannot offer refunds for packages that are:

  • Marked as attempted delivery but left unclaimed

  • Returned to sender due to address issues or lack of response

Shipping fees and customs duties are non-refundable.

To ensure successful delivery, please double-check your address and stay responsive to your local customs office.